System Upgrade Policyholder FAQ
Frequently Asked Questions About Our Billing System Upgrade
- Pay Plans
- Your Invoice
- Payment Processing and Recurring Payments
What will my pay plan be when my renewal is converted into the new billing system?
- A Monthly pay plan will convert to a 12 Pay
- A Quarterly pay plan will convert to a 4 Pay
- A Semi-Annual pay plan will convert to a 2 Pay
- An Annual pay plan will convert to a 1 Pay
I have reviewed the new pay plans and understand what my pay plan will be when converted. How can I change to a different pay plan?
Call Billing Services at (844) 488-9777 to learn more about the options to change your pay plan.
Questions About Your Invoice
Will my invoice or payment schedule look the same?
We have made some improvements to your invoice, but it will still look very familiar. We’ve made it easier to locate key information, such as your basic Account Information, the Amount You Owe and Payment Options.
Will my policy and billing number change?
Yes, you will be given a new seven-digit policy number and a 12-digit billing account number.
Once my policy converts to the new system, how will I be invoiced for audit or premium changes on my prior policy term?
You will receive a Statement of Account or Payment Schedule from our former billing system for all policy changes resulting in additional premium to the expired term. This includes debit policy changes and additional premium resulting from the annual audit.
I received two invoices, one for my account in the new billing system and another for my prior account in the former billing system. Do I need to pay both? If so, do I need to submit a separate payment for each account?
Yes, you need to pay both invoices, because it is premium due on each separate term. We apologize for the inconvenience. Here’s how to pay:
- If you pay with check or money order, you can pay both invoices with one check and include both stubs in the envelope. Please write both account numbers on your payment to ensure proper allocation.
- If you make a payment by phone, we’ll process the payments as two separate transactions.
- If you pay online, you will make separate payments for each account.
- If you use Automatic Bill Pay through your financial institution, please submit two separate payments. Please include the appropriate account number on each payment to ensure proper allocation.
If I have a credit balance on my prior policy term, will I get a refund in the mail, or will the credit transfer to my new billing account?
If the refund is the result of an audit, it will be transferred to your new billing account.
If the refund is the result of policy changes or overpayment to your prior billing account, a check will be sent to you in the mail.
Questions About Payment Processing and Recurring Payments
What new payment options are available online?
Now you can go online to:
- Make a one-time payment.
- Schedule a future payment (NOTE: If you schedule a payment to process AFTER the due date, your account will be subject to a late fee).
- Activate recurring payments with your credit card, checking or savings account.
- Update the card or account used to pay your premium.
- Choose your own charge or withdrawal date on recurring payments for any payment plan (choose from any date between the 1st and 28th of the month).
I use Automatic Bill Pay through my financial institution. Do I need to notify them of the new billing account number?
Yes, please update your account number on your Automatic Bill Pay through your financial institution to make sure payments are properly applied to your account.
By what time do I need to process an online payment to make it effective the next business day?
Payments must be processed before 8 p.m. EST to show up on your account the next business day. If you are making an online payment to prevent cancellation of your policy, your payment must be made by 8 p.m. to avoid cancellation at 12:01 a.m. (one minute after midnight) the next business day.
I’m using the Recurring Credit Card method of paying my premiums. Will I need to re-enroll in this payment method for my new billing account?
Yes, once your renewal is in our new billing system, you will need to re-enroll. Just visit qawww.fmins.com to Log In, Register an Account and Manage Recurring Payments. If you prefer, you can call Frankenmuth Insurance at (844) 488-9777 and enroll by phone.
If you don’t re-enroll, you will receive an Account Invoice by mail for your installment. Once you receive an invoice by mail, you can still enroll, but only after you have paid the received invoice.
I am currently on a Recurring EFT (Electronic Funds Transfer) method of payment. Will I need to re-enroll in this payment method for my new billing account?
No, your bank information will transfer to our new system and your withdrawal date will stay the same. You don’t need to do anything to continue having your payments transferred.
I’m currently using a Recurring Credit Card or Recurring EFT payment method. I received one Schedule of Installments for my expired policy term and another from the new billing system. Will these appear as separate transactions on my credit card or checking account statement?
Yes, all policy changes resulting in additional premium to the term that just expired will receive a Payment Schedule from our prior billing system. This includes debit changes and additional premium resulting from the annual audit. Your credit card or checking account statement will show two separate transactions.
I pay my premium using your company website. Do I need to register my new account to continue with this payment method?
No, as long as you were previously registered in our old system, your policies will automatically be registered in the new one. Just log in as you always have, see your new account number registered to your username and select “Make a Payment” on the new account number.